Ordering your tree
To order one of our fantastic Christmas trees that we have now been delivering around Hinchley Wood for over 30 years, please click here.
Many thanks for supporting our biggest fundraiser of the year, without which we would not be able to provide the huge range of activities for our Beavers, Cubs, Scouts and Explorer Scouts.
Terms & Conditions
Christmas Trees and wreaths
Christmas trees and wreaths are delivered to the address provided in the order. If the customer is not present, the trees and/or wreaths will be left at the location specified in the order. If no location is specified, the trees and/or wreaths will be left out of sight, where possible.
By their nature Christmas trees and wreaths are either living or made from living material and hence each one is unique. Slight variations between trees may occur. All sizes are approximate.
We cannot be held responsible for any needle drop, colour or general product freshness of cut trees after 7 days from delivery of the goods. If the tree and/or wreath is found to be unsatisfactory on delivery, please let the 1st Hinchley Wood Scout Group contact (see below) know as soon as possible and in any case no more than 3 days after delivery, and we will look to replace and/or refund some or all of the purchase price. The liability of 1st Hinchley Wood Scout Group is limited to the purchase price of the Christmas tree and/or wreath.
Recommended care instructions are available on a number of websites, including from the British Christmas Tree Growers Association.
Any refund agreed will only be made onto the card used to make the original payment.
Payment and Security
We offer a range of payment options including Visa, Visa Debit, Mastercard, Solo, Maestro, Visa electron, American Express and PayPal.
All our credit card transactions are handled by Sagepay, one of the market leaders in secure online transactions. The transfer of the purchase details from our website to Sagepay are encapsulated using Sagepay’s own encrypted and digitally-signed protocol. Any communication between the shopper and Sagepay is encrypted to the maximum strength supported by the shopper’s browser using 128 Bit encrypted sessions. Shoppers are also protected from fraudulent use of their card in a “cardholder not present” environment by their card issuers. The card issuer provides the right for a shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
Queries and Complaints
We will always try to do everything right first time. Sadly, errors can still happen. If we make an error, we promise that we will do our best to rectify the situation as soon as possible. If you have a complaint or wish to raise a query about a payment, please contact our Christmas Tree Sales Coordinator in the first instance at , ensuring that you provide a return e-mail address and/or contact telephone number.